Last updated: January 5, 2026

Welcome to Shaun Store. By accessing our website or placing an order, you agree to these Terms and Conditions. If you do not agree, please do not use our site.

1. About Shaun Store

• Store name: Shaun Store
  
• Service area: Canada only
  
• Contact: info@shaunstore.ca
  

2. Eligibility and age

You must be the age of majority in your province or territory to make a purchase. If you are under the age of majority, a parent or legal guardian must place the order and supervise product use.

3. Products and information accuracy

We aim to display accurate product descriptions, pricing, availability, and images. Sometimes information may contain errors or may change without notice. We can correct mistakes and update information at any time.

4. Pricing and taxes

All prices are shown in CAD. Applicable taxes (GST, HST, PST, QST) are calculated at checkout based on the shipping address.

5. Orders and acceptance

Submitting an order is an offer to purchase. We may accept, refuse, or cancel any order at our discretion, including for reasons such as suspected fraud, pricing errors, or stock availability. If we cancel an order after payment, you will be refunded.

6. Payments

Payments are processed securely through our checkout providers. Shaun Store does not store full payment card details on our servers.

7. Shipping, delivery, and risk of loss

We ship within Canada only. Delivery times are estimates and can vary due to carrier delays, weather, or remote locations.

Once your order is handed to the carrier, risk of loss passes to you, except where consumer protection laws in your province require otherwise.

8. Returns, exchanges, and refunds

Returns and refunds are governed by our:

• Shipping and Refund Policy
  
• Returns Policy
  

Please read those tabs before ordering.

9. Product safety and customer responsibility

Some products may require supervision, safe handling, or compliance with local laws. This includes drones, battery powered devices, and toys with small parts. You are responsible for using products safely, following instructions, and supervising children.

10. Intellectual property

All website content, branding, images, and text are owned by Shaun Store or its licensors. You may not copy or reuse content without written permission.

11. Limitation of liability

To the fullest extent allowed by law, Shaun Store is not liable for indirect or consequential losses. Our total liability related to any order will not exceed the amount you paid for the product(s) in that order, except where law does not allow these limits.

12. Governing law

These Terms are governed by the laws of Canada, without regard to conflict of laws rules, except where consumer protection laws require otherwise.

13. Changes to these Terms

We may update these Terms from time to time. Changes take effect when posted on the website.

Last updated: January 5, 2026

We ship across Canada only. This policy explains where we ship, how long it takes, and what happens if there is a delivery issue.

1. Shipping area

We ship within Canada only. We do not ship internationally.

2. Order processing time

• Orders are usually processed within 1 to 3 business days.
  
• Business days are Monday to Friday, excluding public holidays.
  
• During peak seasons, processing may take longer.
  

3. Shipping methods and tracking

We ship using trusted carriers (such as Canada Post, UPS, Purolator, FedEx, or similar).

Tracking is provided when available. You will receive a shipping confirmation email once your order ships.

4. Estimated delivery times

Delivery time depends on your location and the shipping option selected. These are estimates:

• Major cities: often 2 to 5 business days
  
• Other areas: often 5 to 10 business days
  
• Remote areas and territories: may take longer
  

Carrier delays, weather, and peak seasons can affect delivery times.

5. Shipping fees

Shipping fees are shown at checkout and are based on your location, package weight, and selected shipping option.

Free shipping: Free standard shipping on orders over 150 CAD before tax, after discounts. Oversized items may be excluded.

6. Address accuracy

Customers are responsible for entering a correct and complete shipping address.

If a package is returned because the address is incorrect or unclaimed, we may refund the order minus shipping charges and any return to sender fees charged by the carrier.

7. Delivered but not received

If tracking shows delivered but you did not receive your package:

• Check around your delivery area and with neighbors or building reception
  
• Contact us within 48 hours so we can assist with the carrier investigation
  

8. Damaged packages

If your package arrives damaged:

• Take clear photos of the packaging and product
  
• Contact us within 5 days of delivery at info@shaunstore.ca
  

We will guide you on next steps and help with claims where needed.

Last updated: January 5, 2026

We want you to shop with confidence. This policy explains when returns are accepted, how refunds are issued, and how to start a return.

1. Return window

You may request a return within 07 days of delivery.

2. Refund eligibility

Refunds are issued for:

• Approved returns that meet our policy conditions
  
• Items that arrive defective, damaged, or incorrect (after verification)
  
• Orders cancelled before shipping (if cancellation is possible)
  

3. Condition requirements

To be eligible for a return and refund:

• Item must be unused and in original packaging
  
• Must include all accessories, manuals, parts, and inserts
  
• Must be in resellable condition
  

We inspect all returns before approving a refund.

4. Items that are not eligible for refund or return

For hygiene and safety, we may not accept returns or issue refunds on:

• Opened earbuds or in ear headphones
  
• Items marked Final Sale or Clearance (if stated at purchase)
  
• Used or installed items
  
• Items missing packaging or accessories
  
• Gift cards (if sold)
  

If you are unsure, email us before opening the product: info@shaunstore.ca

5. Defective, damaged, or incorrect items

If you received a defective item, damaged item, or the wrong item:

• Contact us within 7 days of delivery
  
• Provide your order number and photos or a short video
  

We will offer a replacement, exchange, or refund depending on the case and stock availability. If the issue is confirmed, we will cover return shipping or provide a label.

6. How to start a return

Email info@shaunstore.ca with:

• Order number
  
• Item(s) you want to return
  
• Reason for return
  
• Photos if item is damaged or defective
  

If approved, we will send return instructions and the return address.

7. Return shipping costs

• Customer pays return shipping for change of mind returns.
  
• If the return is due to our mistake, defect, or shipping damage, we will cover return shipping or provide a label.
  

8. Refund timeline

Refunds are processed after inspection, usually within 3 to 7 business days. Bank posting time can take additional days depending on your payment provider.

9. Shipping fees and refunds

Shipping fees are not refundable unless:

• The item is defective
  
• The item was damaged in transit
  
• We shipped the wrong item

Last updated: January 5, 2026

Shaun Store respects your privacy. This Privacy Policy explains how we collect, use, and protect personal information in Canada. We follow applicable Canadian privacy laws, including PIPEDA.

1. What we collect

We may collect:

• Name, email, phone number
  
• Shipping and billing address
  
• Order details and purchase history
  
• Device and usage data (IP address, browser type, pages visited)
  
• Cookies and similar tracking data
  
• Customer support messages and return requests
  

Payment details are processed securely by payment providers. We do not store full card details on our servers.

2. How we use your information

We use your information to:

• Process orders and deliver products
  
• Provide customer support
  
• Send order updates and service emails
  
• Prevent fraud and improve website security
  
• Improve our products, services, and website experience
  
• Send marketing emails only if you consent, and you can unsubscribe anytime
  

3. Children’s privacy

We do not knowingly collect personal information from children under 13 without verified parental or guardian consent. If you believe a child has provided personal information to us, contact info@shaunstore.ca and we will take steps to delete it.

4. Cookies and analytics

We use cookies to:

• Keep your cart working
  
• Remember preferences
  
• Understand website performance and traffic
  

You can manage cookies in your browser settings. Some site functions may not work correctly if cookies are disabled.

5. Sharing your information

We do not sell your personal information.

We may share information with service providers only as needed, such as:

• Shipping carriers
  
• Payment processors
  
• Website hosting and analytics tools
  
• Email service providers if you subscribe
  

We may also disclose information if required by law or to prevent fraud.

6. Data retention

We keep personal information only as long as needed for:

• Order fulfillment
  
• Customer service
  
• Legal, tax, and accounting requirements
  

7. Security

We use reasonable safeguards to protect personal information. No method is 100 percent secure, but we work to protect your data through secure systems and access controls.

8. Your rights

You can request:

• Access to your personal information
  
• Corrections to your information
  
• Withdrawal of consent for marketing
  
• Deletion of account information where legally permitted
  

To request any of the above, email info@shaunstore.ca